Privacy Policy

1. Introduction

At Baloo’s Naturals, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or purchase our natural dog treats.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Baloo’s Naturals is the data controller for the personal information you provide. If you have any questions, you can contact us at:

3. Information We Collect

We may collect and process the following data:

  • a. Personal Information:
    • Name
    • Email address
    • Phone number
    • Billing/shipping address
    • Order history
    • Pet details (if provided in notes or contact forms)
  • b. Technical/Usage Data:
    • IP address
    • Browser type
    • Pages visited
    • Time spent on our website (via cookies and analytics tools)

4. How We Collect Your Data

  • When you place an order
  • When you contact us via forms, email, or social media
  • When you subscribe to newsletters (if applicable)
  • When you browse our website (cookies and analytics)

5. How We Use Your Data

  • Process and deliver your orders
  • Communicate with you (order updates, customer service)
  • Improve our website and user experience
  • Respond to your queries
  • Send occasional updates or promotions (only if you’ve opted in)

We do not sell or rent your personal information.

6. Legal Basis for Processing

Under UK GDPR, we process your data based on:

  • Contract – to fulfil your order or provide customer support
  • Consent – when you sign up for optional marketing
  • Legitimate interest – to improve our services and website
  • Legal obligation – to comply with applicable laws (e.g. tax records)

7. Data Retention

  • Order/account data: kept for 6 years (for tax and legal purposes)
  • Marketing data: until you unsubscribe

You may request deletion at any time (see “Your Rights” below).

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data
  • Correct or update your data
  • Request deletion ("right to be forgotten")
  • Object to or restrict processing
  • Withdraw consent (e.g., from marketing emails)
  • Lodge a complaint with the ICO: www.ico.org.uk

To exercise your rights, email us at info@baloosnaturals.co.uk

9. Sharing Your Data

We may share your data with trusted third parties:

  • Payment processors (e.g., Stripe, PayPal)
  • Delivery services (e.g., Royal Mail, couriers)
  • Website hosting and analytics providers

These parties are required to protect your data and only use it for the intended service.

10. Data Security

We use secure hosting, SSL encryption, and access controls to protect your data. Only authorised personnel have access to your information.

11. Cookies

Our website uses cookies to:

  • Ensure basic functionality (e.g., shopping cart)
  • Collect anonymous analytics (e.g., Google Analytics)
  • Remember your preferences for future visits

See our Cookie Policy for full details.

12. External Links

Our site may contain links to third-party sites (e.g., social media). We are not responsible for their privacy practices.

13. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.

Cookie Policy

What Are Cookies?

Cookies are small files stored on your device to improve your browsing experience and help us understand how visitors use our site.

  • Essential: Necessary for basic site functionality (e.g., cart, login).
  • Analytics: Help us track how users interact with the site (e.g., Google Analytics).
  • Preferences: Remember your preferences for future visits.

Managing Cookies

You can control cookies through your browser settings:

  • Block or delete cookies
  • Set preferences for certain sites

If you disable cookies, some parts of our site may not function properly.

Third-Party Tools

We use Google Analytics and other tools to understand visitor behaviour. These services may set their own cookies. Data collected is anonymised and used only for improving performance.

Cookie Consent

When you first visit our website, you will see a cookie consent banner allowing you to accept or reject non-essential cookies. This complies with the Privacy and Electronic Communications Regulations (PECR).